Privacy Policy

Effective Date: May 3, 2026

This Privacy Policy describes how Blocksmith, LLC ("Blocksmith," "we," "us," or "our") collects, uses, and shares information about you when you visit useblocksmith.com (the "Site") or engage our wallet-recovery services (the "Services").

By using the Site or Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Site or Services.

1. Who We Are

Blocksmith, LLC is a Georgia limited liability company providing cryptocurrency wallet recovery services for legitimate wallet owners. Our contact details are:

Blocksmith, LLC
c/o Fortson, Bentley & Griffin, P.A.
2500 Daniells Bridge Road, Building 200, Suite 3A
Athens, GA 30606
info@useblocksmith.com

2. Information We Collect

2.1 Information You Provide Directly

When you submit a case review request through the Site, we collect:

  • Your name and email address;
  • Wallet type or software (e.g., Bitcoin Core, Electrum);
  • Approximate wallet age;
  • What materials you still possess (e.g., wallet file, partial seed phrase, partial password, old device, exports, password hints);
  • A description of the issue you are seeking help with;
  • Your acknowledgment that Blocksmith does not recover stolen, hacked, or scammed funds.

2.2 Information Collected During Case Work

If we accept your case, we will collect additional information necessary to evaluate and attempt the recovery, which may include (depending on your wallet type and circumstances):

  • Wallet files and exports;
  • Partial seed phrases, passphrases, or password fragments;
  • Hardware wallet devices or other physical materials shipped to us under our material-handoff procedures;
  • Documentation supporting your ownership of the wallet, including identity verification where appropriate;
  • Communications between you and Blocksmith concerning the case.

We collect only the information that is reasonably necessary to evaluate, attempt, or complete a recovery for your specific case.

2.3 Information Collected Automatically

When you visit the Site, we automatically collect certain information through cookies and similar technologies, including:

  • IP address and approximate geographic location;
  • Device, operating system, and browser information;
  • Pages viewed, links clicked, time spent on the Site;
  • Referring URL (the page you came from before reaching the Site);
  • Information associated with our advertising campaigns (e.g., which ad you clicked).

We use the following third-party services to collect this information:

  • Google Analytics 4 — for site analytics and traffic analysis;
  • Google Ads — to measure the effectiveness of our advertising and to retarget visitors with future ads.

You can learn more about how Google uses information in connection with these services at policies.google.com/technologies/partner-sites.

3. How We Use Your Information

We use the information we collect to:

  • Evaluate whether your case is one we can help with;
  • Communicate with you about your case, including providing a written quote, status updates, and final delivery;
  • Perform recovery work, including technical analysis of wallet files, password reconstruction, seed-phrase reconstruction, and related activities;
  • Verify your ownership of the wallet you are seeking to recover;
  • Comply with applicable law and respond to lawful requests from authorities;
  • Operate, maintain, and improve the Site and Services;
  • Measure the effectiveness of our advertising and improve our marketing.

4. How We Share Your Information

We do not sell your personal information. We share your information only as follows:

  • Service providers. We share information with vendors who perform services on our behalf (e.g., email delivery, cloud storage, encrypted file transfer, analytics, advertising). These vendors are contractually limited to using the information only to provide services to us.
  • Legal compliance. We may disclose information if required by law, subpoena, court order, or other legal process, or if we believe disclosure is necessary to protect our rights, the rights of others, or to prevent harm.
  • Business transfers. If Blocksmith is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
  • With your consent. We may share your information with third parties if you direct us to or otherwise consent.

We do not share wallet materials, recovery details, or sensitive case information with any third party except as strictly necessary to perform the Services for you, or as required by law.

5. International Receipts

Blocksmith may accept materials shipped from outside the United States. If you are sending materials from outside the United States, you acknowledge that your information will be transferred to and processed in the United States, where data-protection laws may differ from the laws of your country. We do not ship recovered materials, payments, or other items outside the United States; all communications and deliveries are made within the United States.

6. Cookies and Your Choices

The Site uses cookies and similar technologies for analytics and advertising. You can control cookies through your browser settings, including blocking or deleting cookies. Disabling cookies may affect site functionality.

You can opt out of personalized Google advertising at adssettings.google.com and out of Google Analytics tracking via the Google Analytics Opt-out Browser Add-on.

7. Data Retention

We retain your information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. Specifically:

  • Case-review submissions for cases we decline are retained for up to 12 months and then deleted, unless retained longer for legal or operational reasons;
  • Materials and information for accepted cases are retained for the duration of the engagement and for a reasonable period thereafter to address follow-up questions, returns, or disputes (typically up to 24 months after case completion), after which sensitive case materials are securely destroyed;
  • Analytics and advertising information is retained per the standard retention periods of Google Analytics and Google Ads;
  • Information we are legally required to retain (e.g., tax records) is retained for the period required by law.

8. Your Rights

8.1 California Residents

If you are a California resident, the California Consumer Privacy Act ("CCPA") and California Privacy Rights Act ("CPRA") give you specific rights regarding your personal information, including the right to:

  • Know what categories of personal information we collect, the purposes for which it is used, and the categories of third parties with whom it is shared;
  • Request access to and a copy of the specific personal information we have collected about you;
  • Request deletion of your personal information, subject to certain exceptions (e.g., active case work, legal-retention requirements);
  • Request correction of inaccurate personal information;
  • Opt out of the sale or sharing of personal information — we do not sell personal information;
  • Limit the use of sensitive personal information;
  • Be free from retaliation for exercising any of the above rights.

To exercise any of these rights, email info@useblocksmith.com with the subject line "Privacy Rights Request." We will verify your identity before responding and will respond within the timelines required by law.

8.2 Other U.S. State Residents

Residents of other U.S. states with comprehensive privacy laws may have similar rights to those described above. To exercise any such rights, contact us at the email above.

9. Security

We use commercially reasonable physical, technical, and administrative safeguards to protect the information you provide. Sensitive case materials are received only through encrypted file transfer or signed tamper-evident envelopes per our material-handoff procedures and are not transmitted via unsecured channels (e.g., the contact form, ordinary email).

No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

The Site and Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can delete it.

11. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of third-party websites. This Privacy Policy applies only to information collected by Blocksmith through the Site and Services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Effective Date" at the top of this page indicates when it was last revised. Changes are effective when posted. If we make material changes, we will provide reasonable notice (e.g., by posting a prominent notice on the Site) before the changes take effect.

13. Contact

For questions about this Privacy Policy or our privacy practices, contact us at:

Blocksmith, LLC
c/o Fortson, Bentley & Griffin, P.A.
2500 Daniells Bridge Road, Building 200, Suite 3A
Athens, GA 30606
info@useblocksmith.com